1. Return Window We offer a 48-hour return policy, which means you must raise a return request within 48 hours of receiving the product.
2. Eligible Reasons for Return Returns are accepted only under the following conditions: Damaged product Manufacturing defect Incomplete product Incorrect product delivered By placing an order, the customer confirms awareness of the product’s material, dimensions, color, and intended usage. Hence, returns based on dissatisfaction or change of mind are not accepted.
3. Return Eligibility Conditions To qualify for a return: The item must be unused, unworn, and in original condition Original tags, packaging, and accessories must be intact Proof of purchase / invoice is mandatory
4. Damaged or Defective Products Please inspect your order immediately upon delivery. If the product is damaged, defective, or incorrect: Inform us within 24 hours of receiving the parcel Contact: support@halozon.com or the customer support number Provide: Clear photo/video evidence of the damage Photo of the outer shipping box This helps us evaluate and resolve the issue promptly.
5. Return Process To initiate a return: Email us at support@halozon.com If approved: Return instructions and (if applicable) a shipping label will be shared Items returned without prior approval will not be accepted In most cases, customers are required to ship the product back and bear the return shipping charges.
6. Refund Conditions Refunds are processed only after the product is returned and tracking details are generated Refund approval is subject to inspection of the returned item
7. Non-Returnable Items The following items are not eligible for return or refund: Discounted items Gift cards
8. Exchanges We do not offer direct exchanges. Fastest option: Return the eligible product → once approved → place a new order separately.
9. Refund Remittance You will be notified once the return is received and inspected If approved: Refund will be issued to the original payment method Processing time depends on your bank or card provider For COD Orders:
Customer must provide:
Bank account details
Proof of damage Delivery receipt All details must be shared within 48 hours of receiving the product
